Return Policy

At Orel Shop, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.

Timeframe: You may return most new, unopened items within 30 days of delivery for a full refund.
Condition: To be eligible for a return, items must be in the same condition as received, including original packaging, tags, and accessories.
Non-Returnable Items: Certain items such as personalized or custom orders, digital downloads, and perishable goods are not eligible for return. Please refer to the product description for any exceptions.

Step 1: Contact our Customer Service team at sl@orel.com within 30 days of delivery to initiate the return process. Please include your order number, the item(s) you wish to return, and the reason for the return.
Step 2: Our team will provide you with a Return Authorization (RA) number and instructions on how to send your item back.
Step 3: Securely package the item(s) along with any documentation or accessories provided. Clearly mark the RA number on the package.

Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Insurance and Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in transit.

Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be issued to the original method of payment within 7-10 business days.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, missing parts).

If you wish to exchange an item for a different size, color, or style, please contact us at sl@orel.com . Exchanges are subject to product availability and may require returning the original item.

Inspection: Please inspect your order upon receipt. If you receive a defective or damaged item, contact us immediately at sl@orel.com with details and photo evidence. Resolution: We will work with you to resolve the issue by offering a replacement, repair, or refund as appropriate.

For orders shipped outside the United States, please note that return shipping costs may vary and additional customs or import fees might apply. Contact our Customer Service team for detailed instructions.

Orel Shop reserves the right to modify or update this return policy at any time without prior notice. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.

If you have any questions or concerns regarding this return policy, please contact us at:
Email: sl@orel.com
Address: Orel Park, 76, Artigala Road, Meegoda Rd, 10504
Phone: (+94) 114 792 100 | 166